I do not know any better than to always work towards my goal of complete customer satisfaction' I am a professional and you can expect nothing less than that. Your schedules are my schedules and I take that responsibility seriously.

I do what I say I will and to what we agree. If there is a problem, I rectify it. If there is a mistake I correct it quickly. If problems arise I will call and inform you of the issues. 

I do not come back to you in the middle of a project to renegotiate. I do not expect you to do that. If there are unforeseen circumstances we will talk about them and come to a mutually beneficial solution.

If I can not do a project that will be of top quality, I will not agree to do it. I will do my best to give you alternatives and the names of colleagues who may be able to provide the top quality work you deserve. 

I will never suggest more than you need and will let you know when I think you are asking for an over-kill.

Business is Business but I expect to have a few laughs and smiles along the way. We can keep on track and still have some laughs and a moment or two of levity. I do keep focused and stay on target, but I refuse to lose my hair, get heart palpitations, or so get tense and uptight that I come home and beat up the cat and dog. I keep on schedule.

I come prepared and expect you to do so. I am patient, though, and understand the changing and dynamic world we all live in. I can and do make changes on the fly and am not so locked in that I can not respond when things do not go as planned - which is often for all of us.

I pay my bills on time and expect the same of my clients. 

I am a professional and expect the same of my clients and business associates. My goal is to build long-term relationships and to be proud to call you a client and business partner. I want you to feel proud that I am on your side.

Further Ethics to which I adhere and believe. Our thanks to the Virginia Pilot.